Cloudex

Cloudex

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This Platform is exclusively used by users to trade digital assets and provides them with relevant Services (hereinafter referred to as “the Services”). For the convenience of wording here, The Platform is collectively referred to as “We” or other appropriate forms of the first-person pronouns. Any natural person or entity that logs into the Platform shall be a user thereof and are hereinafter referred to as “You” or any other applicable forms of the second-person pronouns.

Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and share your personal information and to assist you in exercising the privacy rights available to you. This Privacy Policy covers the personal information We collect about You when You use our products or services, or otherwise interact with us, including on our public website at https://cloudex.asia. This policy also explains your choices surrounding how We use your personal information, which includes how You can object to certain uses of the information and how You can access and update certain information.

I. Personal Information we collect

We collect personal information when You provide it to us, when You use the Services, and when other sources provide it to us, as further described below.

A. Information you provide to us

Account Creation: When you create an account or otherwise use the Services, we collect information such as your name, email address, and password.

Your Communications with Us: We collect personal information from you such as email address, phone number, or mailing address when you request information about the Services, register for our newsletter, request customer support, or otherwise communicate with us. We also collect the contents of messages or attachments that you may send to us, as well as other information you choose to provide, and that may be associated with your communications.

B. Information Collected Automatically

Automatic Data Collection: We want to inform You that whenever You visit the Services, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of the Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies: Cookies are files with small amount of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our Platform uses these “cookies” to collect information and to improve the Services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of the Services.

C. Information from Other Sources

We may obtain information about you from other sources, including through third-party services and organizations. For example, if you access our Platform or Services through a third-party application, such as a social networking site or a third-party login service (Facebook or Google), the third-party platform will share information such as your email address, and public profile.

II. How we use your information

Your personal information is used for a variety of business purposes, including the following:

Provide the Services or Requested Information, such as:
  • Fulfilling our contract with you;
  • Identifying and communicating with you, including providing newsletters and marketing materials;
  • Managing your information;
  • Answering requests for customer support.
Serve Administrative and Communication Purposes, such as:
  • Pursuing legitimate interests, such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
  • Sending communications about new product features, promotions, and other news about the Platform;
  • Developing new products and services and improving the Services;
  • Ensuring internal quality control and safety;
  • Authenticating and verifying individual identities;
  • Communicating with you about your account, activities on the Services, and Privacy Policy changes;
  • Preventing and prosecuting potentially prohibited or illegal activities.
III. How we share your information

We may share your personal information with the following categories of third parties:

Providers: We engage service providers that help us provide, support, and develop our Services and understand how they are used. The categories of service providers to whom we entrust personal information include service providers for the provision of the Services; the provision of information, products, and other services you have requested; customer service activities; the provision of IT and related services.

Partners: We may provide personal information to business partners to provide you with a product or service you have requested. We may also provide personal information to business partners with whom we jointly offer products or services. We may partner with third-party platforms (such as Facebook or Google) to offer you a seamless log-in experience. We share information with these third-party platforms when you want to use these features. For example, if you choose to sign-up or log in to the Platform using your account details from a third-party platform, we will share certain Technical Information (such as device, network connection, and IP address information) to facilitate this.

IV. Your Rights

Regarding the information you provide, you have the right to the following:

  • to request a complete list of your personal data processed by the Platform;
  • to request a copy of the electronic file containing your personal data processed by the Platform;
  • to demand that we suspend the processing of your personal data;
  • to demand that we delete your personal data or stop processing it.
  • to obtain from us the rectification of inaccurate personal data, and therefore you may, at any time, request to change and update your personal data by emailing us at contact@cloudex.asia
  • to request that we will correct inaccuracies and errors or that we will delete your personal data (except for your transaction history and other data that we are required to keep under applicable laws) by emailing us at contact@cloudex.asia
  • the deletion or rectification requests can be sent to us in a free form (in the body of a letter, scan, etc.) to contact@cloudex.asia with your full name and contact information for a quicker processing of your request. If we are not satisfied you are who you claim to be, we reserve the right to refuse to grant your requests.

Please note that your right to demand that we suspend or terminate the processing of your personal data and/or delete it is not absolute and may be limited by applicable law. Unless you instruct us otherwise, we retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements. We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

V. Data Retention

We store the personal information We receive as described in this Privacy Policy for as long as You use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

VI. Security of your Information

We value your trust in providing us with your Personal Information, thus We are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and We cannot guarantee its absolute security.

VII. Third-Party Websites/Applications

The Services may contain links to other websites and other websites may reference or link to our Services. These third-party services are not controlled by us, therefore, we strongly advise You to review the Privacy Policy of these websites. We do not endorse, screen, or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

VIII. Children’s Privacy

The Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

IX. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

X. Contact us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us via email: contact@cloudex.asia

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